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TBF + Partner

Open Talk

Night shift in New Zealand

An interview with Léonie S. Mollet about making the working world agile – and why, thanks to TBF, she’s able to live this experiment herself.

What are you doing down in New Zealand?

I’ve been here for two years writ­ing a PhD dis­ser­ta­tion on the Fu­ture of Work. Specif­i­cal­ly, it fo­cus­es on how HR is changing ­in ag­ile or­gan­i­sa­tions. My work is a close examination of two fu­ture-ori­ent­ed or­gan­i­sa­tions in Switzer­land and New Zealand, so I’m def­i­nite­ly not sealed off in an aca­d­e­m­ic bub­ble. I’ve stayed on as an employee of TBF while working on my PhD, albeit with reduced hours and from a remote set-up. My work with TBF is associated with HR, man­age­ment and or­gan­i­sa­tion­al is­sues – most­ly in­ter­nal, though also for ex­ter­nal cus­tomers from time to time. Being actively engaged with both the­o­ry and prac­tice is huge­ly im­por­tant to me, as it en­ables me to find the sweet spot be­tween ideas and action. Lead­er­ship (in­clud­ing self-lead­er­ship) and em­pow­er­ment are two ar­eas that I’m fo­cus­ing on, and I myself am a guinea pig in terms of putting them into prac­tice.

Office, library or café: flexibility in form suits the work.

What have you learned about yourself (and TBF) in New Zealand?

I have be­come very aware of how im­por­tant it is to link all ar­eas of my life. This does not explicitly mean having a work/life bal­ance, as this im­plies that work isn’t properly a part of your life, but rather building links be­tween liv­ing, learn­ing and work­ing that create a coherent life plan. I’ve def­i­nite­ly discovered more about my­self since be­ing here. Not hav­ing a com­fort zone or a safe­ty net au­to­mat­i­cal­ly makes you aware of your own short­com­ings. This can be sobering at times, but it en­cour­ages you to keep learn­ing. For ex­am­ple, I have broken away from need­ing every­thing or­gan­ised in the nor­mal sense. A lit­tle cre­ative chaos is es­sen­tial and it’s im­por­tant to ac­cept com­plex­i­ty rather than fight it. I’ve adopted this mindset because it makes me un­com­fort­able if things are too clear and or­dered. In­stead, I’ve begun sep­a­rat­ing ur­gent mat­ters from im­por­tant ones as part of my daily routine. Living amongst Kiwis has taught me to be prag­mat­ic and calm – two qual­i­ties that can some­times be dif­fi­cult to de­vel­op in Switzer­land with our packed dai­ly rou­tines.

What do we need for ‘extreme remote working’ to become a viable option?

I consider it a great priv­i­lege that I can continue to help shape TBF while pur­su­ing my dream of do­ing my dis­ser­ta­tion here. The things you need when attempting ‘extreme remote working’ are trust and a will­ing­ness to ex­per­i­ment ̶ we had no idea whether or exactly how this would work. My supervisors and I had a shared belief that I am a valuable asset to TBF thanks to my skills and ex­pe­ri­ence, which made this leap into the un­known worth the risk. Thank­ful­ly, the de­ci­sion has paid off – and con­tin­ues to do so. Essentially, I’m a part-time em­ploy­ee who has max­i­mum flex­i­bil­i­ty with regards to location and scheduling. And what’s the ben­e­fit of that? Now each work­ing day sud­den­ly has 24 hours! Because my time in New Zealand, we have happily adopted a system of sending tasks around the world. This flex­i­bil­i­ty, which was ini­tial­ly a risk, has turned into a win-win sit­u­a­tion for us. Be­ing able to of­fer a sharpened ex­ter­nal per­spec­tive on things has been an asset. It’s clear to us that phys­i­cal work­places are be­com­ing less and less im­por­tant. While this is true, we still need sta­ble re­la­tion­ships for con­fig­u­ra­tions like this to work. Once you know some­one, con­nec­tion is no longer nec­es­sar­i­ly tied to your phys­i­cal lo­ca­tion. Of course, I still ben­e­fit from re­turn­ing to Switzer­land every six months and be­ing able to speak with con­tacts face to face. I like to see peo­ple and be in touch with an or­gan­i­sa­tion dur­ing a nor­mal work­ing day, and with my current arrangement I’m more conscious of the opportunities to do this when they’re there.

What does the working world of the future look like?

Erich Käst­ner said: ‘Paths are cre­at­ed by walk­ing them’. My mantra is: I go where I can learn the most. I be­lieve in us­ing your strengths as the ba­sis for per­son­al de­vel­op­ment. There are a very limited number of cases where this results in a tra­di­tion­al, lin­ear ca­reer path. It has become increasingly apparent to me that a consistent alignment of one's own activities with those of the customers and the organization is the only way to quickly an­tic­i­pate changes with­in our net­work. These personal, customer, and organization variables are be­com­ing much less set in stone. They are be­com­ing more in­di­vid­ual, more flu­id. Of course, you need in­ter­dis­ci­pli­nary skills (e.g. com­mu­ni­ca­tion, the abil­i­ty to make de­ci­sions, etc.), and these don’t just ap­pear overnight. To de­vel­op them, you need guid­ance and cat­a­lysts. I’m also notic­ing that cen­tralised HR si­los are be­ing bro­ken down in favour of coach­ing or men­tor­ing guilds that that can be tapped as a decentralised resource (e.g. for team de­vel­op­ment, learn­ing process sup­port and work­shop fa­cil­i­ta­tion at cus­tomer sites). This concept of a support system with self-organization is something that we are putting into practice.

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Location in Italy

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Via Pola 11
20124 Milan